Welcome to S.M.T. DIRECT

For the last 10 years,SMT Direct Marketing has been a leader in providing premier outsourced contact centre services across multiple sectors on behalf of many Fortune 500 companies including financial services,telecom,retail and healthcare. We understand that outsourcing driven purely by economics almost never delivers the desired cost savings and therefore help make outsourcing relationships work to deliver long-term value.We work with clients throughout the outsourcing lifecycle with a multidisciliplinary team: strategy,operations,I.T ,,client services and change management that offers decades of experience.

With a network of Global facilities spanning 4 continents ,we are able to deliver innovative contact centre solutions to many of your business processes.

We recognize the importance today of designing and implementing an outsourced model that will serve your customers best and optimize results.We treat outsourcing as a relationship and not a transaction and believe that outsourcing entails effective relationship management on both sides.

If you are considering outsourcing,want to optimize an existing relationship or want advice on a troubled situation,call us and we will be glad to help you “ maximize your customers’ experience”.