What do your customers and prospects think when they touch your organization?

How effective is that touch point when it comes to acquisition, satisfaction, spending, retention, and your Brand Image?

AT SMT Direct we believe that the quality of the contact is in direct proportion to your customer's or prospect's opinion on your BRAND the QUALITY of your organization.

SMT offers strategic end to end marketing solutions, customer care and traditional high-volume outbound teleservices. In addition, SMT provides integrated marketing services through its vast contact center resources, customer research capabilities, web enabled agents, and database management skills giving clients an unsurpassed competitive edge in the market place.

Our customer contact applications include customer relationship management (CRM) ,inbound and outbound customer acquisition, customer care ,technical help desk, recovery and retention programs, market research surveys and analysis, fulfillment, and order entry. In addition, SMT provides consulting on Business Process Outsourcing, database management and training services, including the design and delivery of new training and scripting.

Our vast experience in customer care and the area of inbound and outbound telemarketing sales spans across multiple market segments including financial services, insurance, technology, telecommunications, political and publishing.