SMT Direct Marketing Inc. offers decades of collective experience in multi-media call center services & BPO services. As part of our Best Shore model, SMT offers state-of-the art operations in onshore, near-shore and offshore locations through a network of best-in-class facilities with over 2500 seats spanning 4 continents and 7 countries.

Our Canadian headquarters located in the heart of the world’s most diverse city, Toronto, provides contact centre solutions in multiple languages including English, French, Spanish, Greek, Korean, Chinese Mandarin, and Cantonese, Italian and Portuguese.

SMT understands that the core of a successful contact strategy is to add value whether partnering with our clients as an outsourced or co-sourced provider, or whether delivering contact centre technology or consulting services. SMT emphasizes value added long-term relationships. SMT brings reduced costs and increased quality to its clients through disciplined contact centre management techniques such as detailed measurement of agent performance, in-depth training on specific client programs, state of the art technology applications and continuous process improvements

SMT realizes that no one solution fits the need of every client. SMT’s delivery methodology employs our Strategize - Plan – Construct - Deliver Model based upon our Program Execution Process (PEP) .Therefore each of our solutions is customized based upon our client’s needs and program objectives.

SMT’s contact strategies, solutions and technology capitalize on every contact allowing analysis for future sophisticated data modeling and targeting for future marketing and CRM initiatives